Shipping Policy

Our Shipping Commitment

We are committed to providing a convenient, transparent, and dependable online shopping experience for customers around the world.

Our shipping policy explains how orders are processed, prepared, dispatched, transported, and delivered. It also outlines estimated delivery times, tracking availability, shipping charges, and the steps customers can take when delivery concerns arise.

We understand that receiving an order is an important part of the shopping experience. Whether you are purchasing loose leaf tea, tea bags, herbal blends, gifts, treats, or teaware, our goal is to help your order reach you as smoothly as possible.

All products in our online store qualify for free worldwide standard shipping.

Worldwide Free Shipping

We are pleased to offer free standard shipping on every eligible order, regardless of the order value.

Our free shipping policy applies to the products available for purchase through our website, without a minimum purchase requirement.

Customers do not need to enter a special promotional code to receive standard free shipping.

What Free Shipping Includes

Our complimentary standard shipping service includes:

• Free standard shipping on all products.

• No minimum purchase requirement.

• Shipping availability to supported destinations worldwide.

• Standard order preparation and fulfillment.

• Shipment tracking when supported by the carrier.

• Customer service assistance for shipping-related inquiries.

Customers should be aware that free shipping refers to standard transportation charges. Import duties, taxes, customs fees, or other government-imposed charges may apply in certain destinations and are addressed separately below.

Order Processing Time

We generally prepare and dispatch orders within 1–3 days after successful payment confirmation.

Order processing includes payment verification, order review, inventory confirmation, product preparation, packaging, and handoff to the shipping carrier.

Processing time is separate from the estimated shipping transit period.

Orders may occasionally require additional processing due to inventory changes, unusually high order volumes, payment verification, address concerns, or operational interruptions.

If an order experiences a material fulfillment delay, we aim to communicate relevant information and available options to the customer.

Estimated Delivery Time

After dispatch, orders are generally expected to arrive within approximately 6–12 days.

This estimate represents the expected shipping transit period and does not include the initial order processing period.

Estimated Order Timeline

The estimated delivery timeframe is provided for planning purposes and is not a guaranteed arrival commitment.

Actual delivery may vary depending on destination, carrier network conditions, weather, customs processing, seasonal demand, delivery accessibility, and other circumstances beyond our direct control.

Order Confirmation

After an order is successfully submitted, customers should receive an order confirmation through the contact information provided at checkout.

The confirmation generally includes relevant order details such as purchased products, quantities, payment totals, and available fulfillment information.

Customers should review their order confirmation carefully.

If any information appears incorrect, we encourage customers to contact our support team promptly so we can assess whether changes are possible before dispatch.

An order confirmation does not necessarily indicate that the package has already been shipped.

Shipping Confirmation and Tracking

Once an order has been dispatched, shipping confirmation information may be provided.

When tracking is available, customers may receive a tracking number or shipment status link through the contact details associated with the order.

Tracking updates are generally managed by the shipping carrier and may not appear immediately after dispatch.

Understanding Tracking Updates

Common shipment statuses may include:

• Order information received.

• Package accepted by carrier.

• Shipment in transit.

• Package arrived at a sorting facility.

• Shipment undergoing customs clearance.

• Out for delivery.

• Delivered.

Tracking events and terminology may differ among carriers.

Temporary gaps between tracking updates do not automatically indicate that a package has been lost.

If tracking information remains unchanged for an unusually long period, customers may contact our support team for further assistance.

Shipping Carriers and Delivery Services

We work with available shipping and logistics services to fulfill customer orders.

The shipping carrier may vary according to the delivery destination, product category, package size, carrier availability, and operational requirements.

Our fulfillment process may involve more than one logistics provider before final delivery.

We may select or change a shipping provider when reasonably necessary to complete an order safely and efficiently.

Carrier selection does not change the free standard shipping benefit offered through our store.

International Orders and Customs

We welcome customers from supported destinations around the world.

International shipments may be subject to customs inspections, import requirements, local tax assessments, or destination-specific delivery procedures.

Customs Clearance

Customs authorities may review packages before releasing them for delivery.

Processing times vary by destination and are not controlled by our store or the carrier.

Customers may be asked to provide information or complete required procedures to facilitate customs clearance.

Import Duties and Taxes

Unless expressly included in the checkout total or otherwise stated, destination-specific import duties, customs assessments, and government-imposed taxes may be the responsibility of the recipient.

Such charges are separate from our standard shipping fees.

We recommend that customers review applicable import requirements before placing an order, particularly when purchasing consumable products such as tea and food-related items.

Restricted Products and Destinations

Certain products may be subject to import restrictions, food safety regulations, or delivery limitations.

If a product cannot legally or practically be shipped to a destination, we may decline, cancel, or modify the affected order and provide an appropriate refund for any items that cannot be fulfilled.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes the recipient's name, street address, apartment or unit number when applicable, city, postal code, region, country, and any other details required by the carrier.

An incorrect or incomplete address may cause delays, failed delivery attempts, or package returns.

Address Changes

Customers who need to update a shipping address should contact our support team as soon as possible.

We will make reasonable efforts to accommodate address changes before the order is dispatched.

Once a shipment has entered the carrier network, address changes may no longer be possible.

We cannot guarantee that a carrier will accept rerouting or address correction requests.

Multiple Items and Split Shipments

Orders containing several products may occasionally be delivered in separate packages.

Split shipments may occur because of inventory availability, packaging needs, fulfillment arrangements, or logistics requirements.

When an order is divided into multiple shipments, packages may arrive on different days.

Customers will not be charged additional standard shipping fees solely because an order is split into multiple packages.

Any available tracking details may be provided separately.

Delivery Delays

Although we aim to meet our estimated shipping timelines, delays can occasionally occur.

Possible causes include:

• High seasonal shipping volumes.

• Severe weather or natural disruptions.

• Customs reviews.

• Carrier network congestion.

• Transportation interruptions.

• Address verification difficulties.

• Delivery restrictions.

• Unexpected fulfillment challenges.

When a significant delay affects an order, we aim to provide available updates and assist customers in reviewing appropriate next steps.

Estimated delivery times should not be interpreted as guaranteed arrival dates.

Delivered but Not Received

If tracking information shows that an order has been delivered but the customer has not received it, we recommend checking the delivery location first.

Customers may wish to inspect nearby entrances, mailrooms, parcel lockers, reception areas, or other designated delivery spaces.

It may also be helpful to ask household members or authorized recipients whether they accepted the package.

If the package still cannot be located, customers should contact our support team with their order information.

We may review tracking records, request carrier assistance, or initiate an investigation where appropriate.

The available resolution will depend on the delivery evidence, carrier findings, and circumstances of the shipment.

We will not automatically treat every delivery scan as conclusive where credible evidence indicates a delivery problem.

Lost or Damaged Shipments

We take shipping concerns seriously.

If an order appears to be lost in transit or arrives with shipping-related damage, customers should contact our support team promptly.

Useful information may include:

• Order number.

• Recipient name.

• Tracking information.

• Description of the issue.

• Photographs of damaged packaging or products, when applicable.

Our team may review the shipment record and contact the relevant logistics provider.

Depending on the findings and applicable customer rights, an appropriate resolution may include replacement, refund, or another reasonable remedy.

Customers should retain packaging and supporting documentation when reporting damage, as these details may be helpful during review.

Packaging and Product Care

Tea products and related accessories may require different packaging methods.

We aim to use packaging suited to the product's size, structure, and handling requirements.

For consumable products, protective packaging helps reduce exposure to avoidable damage during transport.

For fragile teaware, additional protective materials may be used where appropriate.

While we take reasonable steps to protect shipments, unexpected damage can occasionally occur during transportation.

Customers are encouraged to inspect packages after arrival and report visible damage or incorrect items promptly.

Order Cancellation Before Dispatch

Customers who wish to cancel an order should contact our support team as soon as possible.

If an order has not yet entered fulfillment or dispatch, cancellation may be possible.

Once an order has shipped, cancellation may no longer be available through the fulfillment process.

Customers may instead request a return in accordance with our Refund Policy.

Refunds for successfully canceled orders are generally issued to the original payment method.

Customer Support for Shipping Inquiries

Our customer service team is available to assist with shipping-related matters, including order status, tracking updates, delivery concerns, address corrections, and missing packages.

To help us review an inquiry efficiently, customers should provide their order number and a clear description of the issue.

We aim to communicate respectfully and provide relevant information based on the available order and carrier records.

Important Shipping Information

Please review the following details before placing an order:

• Standard shipping is free for all products.

• Orders are generally processed within 1–3 days.

• Shipping transit is estimated at 6–12 days after dispatch.

• Transit estimates are not guaranteed delivery dates.

• Accurate delivery information is essential.

• Tracking availability depends on the logistics provider.

• Customs and import requirements may affect delivery.

• Certain products or destinations may have shipping restrictions.

Our Promise to You

We believe that convenient delivery is an essential part of an enjoyable online shopping experience.

Our goal is to provide clear shipping information, competitive fulfillment practices, and helpful communication throughout the delivery journey.

From the moment an order is placed to the day it reaches the customer, we aim to make the process as straightforward as possible.

Thank you for shopping with us and allowing us to deliver your next tea discovery.