Refund Policy

Our Commitment to Customer Satisfaction

We want every customer to feel comfortable and confident when shopping with our online store.

We understand that an item may not always meet expectations, an order may arrive damaged, or a customer may decide that a purchase is no longer suitable.

Our Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect orders, and cancellation requests are handled.

We aim to make the return process clear, fair, and convenient while maintaining appropriate hygiene and product safety practices.

We offer a 60-day return window, free returns for eligible products, and refund processing within 5–10 days following approval.

60-Day Return Policy

Customers may request a return within 60 days of receiving their order.

The return request must meet the eligibility conditions described in this policy.

The 60-day period begins on the confirmed delivery date or another verifiable date of receipt.

To begin a return, customers should contact our support team within this timeframe and provide their order details.

We recommend contacting us before sending any items back so that our team can review eligibility and provide the appropriate return instructions.

Submitting a request within the return period does not automatically mean that every product qualifies for return. Product condition and applicable exclusions must also be considered.

Free Returns

We offer free return shipping for approved eligible returns.

Customers are not charged a standard return shipping fee when a return has been authorized through our return process.

Depending on the destination and product category, our team may provide a prepaid return label, shipping instructions, or another return arrangement at no standard shipping cost to the customer.

Customers should not independently send items to an unconfirmed return address.

Unapproved shipments, unauthorized shipping upgrades, or charges incurred outside our provided return instructions may not qualify for reimbursement.

Return Eligibility

To protect customers and maintain appropriate quality standards, returned products must generally meet the following requirements:

• The return request is submitted within 60 days of receipt.

• The purchase was completed through our online store.

• The product is unused and in its original condition, unless it arrived defective or incorrect.

• Any applicable seals, safety closures, or protective packaging remain intact.

• Original accessories, components, and included items are returned where relevant.

• The customer provides an order number or other reasonable proof of purchase.

• The return is authorized according to our return procedures.

We reserve the right to inspect returned items to confirm that they meet the applicable conditions.

These conditions do not limit mandatory customer remedies for faulty, damaged, misdescribed, or otherwise nonconforming goods.

Tea and Other Consumable Products

Tea, herbal infusions, edible treats, and other consumable items require special handling because of food safety and hygiene considerations.

Unopened Products

Unopened, unused consumable products with intact protective seals and original packaging may be eligible for return within the stated return period.

Eligibility may depend on product condition, storage requirements, and applicable safety restrictions.

Opened Products

Opened tea, edible treats, or other consumable products are generally not eligible for ordinary change-of-mind returns.

This limitation helps protect the integrity and safety of products offered through our store.

However, customers who receive defective, contaminated, damaged, incorrect, or materially misdescribed goods should contact us for review, even if the item has been opened.

We will assess the circumstances and provide an appropriate remedy where required or justified.

Product Quality Concerns

Customers who believe a consumable product has a quality issue should stop using the affected product and contact our support team.

Our team may request the product name, order information, batch details if available, photographs, and a description of the concern.

Customers should not consume products that appear unsafe or have been compromised during delivery.

Teaware and Accessories

Teaware and non-consumable accessories may qualify for return when they remain unused, complete, and in suitable original condition.

Items should be packaged carefully to reduce damage during return transportation.

Where an item includes multiple components, customers should return all included parts unless the support team provides different instructions.

Products returned with missing components, damage caused by improper handling, or significant use may require additional review.

This does not reduce applicable remedies for products that were defective or damaged when received.

Non-Returnable Items

Certain items may not qualify for a standard change-of-mind return.

Examples may include:

• Opened consumable products without a verified quality issue.

• Products that have been used or consumed.

• Items with missing or broken hygiene seals after delivery.

• Customized or personalized products where return restrictions were clearly disclosed before purchase.

• Products damaged after delivery through improper use or handling.

• Items that cannot safely be resold because of their condition.

Promotional or discounted products are not automatically excluded from the return policy solely because they were sold at a reduced price.

Any product-specific restrictions should be clearly disclosed where applicable.

Nothing in this section removes mandatory customer rights related to defective or nonconforming goods.

How to Request a Return

We aim to make the return process straightforward.

Step 1: Contact Customer Support

Contact our support team within 60 days of receiving your order.

Include your order number, product name, and a brief explanation of the return request.

Step 2: Return Eligibility Review

Our team will review the information provided and may request additional details.

For damaged or incorrect items, photographs may help us understand the issue.

Step 3: Receive Return Instructions

If the return is approved, we will provide instructions for the appropriate return method.

Where applicable, we will arrange free standard return shipping.

Step 4: Prepare the Item

Package the product securely using its original packaging where possible.

Include relevant accessories and components when instructed.

Step 5: Send the Return

Follow the shipping instructions provided by our support team.

We recommend keeping any available shipment receipt or tracking information until the return is completed.

Step 6: Inspection and Resolution

Once the return is received, it may be inspected to confirm eligibility.

After approval, the appropriate refund or other authorized resolution will be arranged.

Refund Processing

Approved refunds are generally processed within 5–10 days.

The refund processing period begins after the return has been received and approved, or after approval of a resolution that does not require the physical return of the item.

Refunds are ordinarily issued to the original payment method used for the purchase.

The time required for refunded funds to appear in a customer's account may depend on the financial institution, card issuer, or payment provider.

Customers should be aware that authorization, processing, and final posting can occur at different times.

If a refund has been confirmed but does not appear after the expected period, customers may contact our support team for assistance.

Refund Amounts and Currency

All product prices and order amounts on our website are displayed in United States dollars (USD).

Refunds are generally calculated based on the actual amount paid for the eligible returned product, including applicable purchase discounts.

When a refund is issued, the payment provider may apply its own currency conversion rules if the customer's account uses another currency.

Exchange rate differences and payment provider fees are outside our direct control.

Because standard shipping is free, there is no standard outbound shipping charge to refund.

Any mandatory taxes or charges collected by our store will be addressed according to the circumstances of the refund and applicable requirements.

Damaged or Defective Items

We take product quality and order accuracy seriously.

If a product arrives damaged, defective, or materially different from its description, customers should contact our support team promptly.

Please provide the order number, an explanation of the problem, and photographs when reasonably available.

We may request additional information to understand the condition of the item.

Depending on the issue and applicable customer rights, available remedies may include:

• A replacement product.

• A refund.

• Another suitable corrective solution.

When a return is necessary because of an error attributable to our store or fulfillment process, eligible return arrangements will be provided without standard return shipping charges.

Customers should not attempt to repair or continue using products that appear unsafe.

Incorrect or Missing Items

If an order contains the wrong product, an incorrect variation, or a missing item, customers should contact us with their order information.

Our support team will compare the report with available fulfillment records.

For incorrect items, we may ask for photographs of the received product and packaging.

For missing products, we may check whether the order was divided into multiple shipments before determining the next step.

Once the issue has been reviewed, we will work toward an appropriate resolution, which may include sending the correct product, replacing a missing item, or providing a refund.

Exchanges

Customers interested in exchanging an eligible product should contact our support team.

Exchange availability depends on the condition of the original item, return eligibility, inventory, and fulfillment considerations.

If a direct exchange is unavailable, customers may be offered a return and refund followed by a separate purchase.

Any difference in product price will be handled according to the applicable transaction details.

We recommend reviewing product variations and descriptions carefully before placing an order.

Order Cancellations

Customers may request cancellation before an order has been dispatched.

Cancellation requests should be submitted as soon as possible because fulfillment may begin shortly after order confirmation.

If an order can be successfully canceled, the corresponding refund will ordinarily be issued to the original payment method.

Once an order has shipped, it may no longer be possible to cancel the delivery.

In that situation, customers may request a return after receiving the product, subject to the applicable return conditions.

Packages Returned to Sender

A shipment may occasionally be returned to its sender because of an incorrect address, unsuccessful delivery attempts, customs restrictions, or other delivery issues.

If this occurs, our support team may review whether reshipment or refund is appropriate.

Customers may be asked to confirm their address information before another shipment is arranged.

Refund decisions will consider the circumstances of the return, product condition, and applicable customer protections.

Return Package Responsibility

Customers should follow the authorized return instructions carefully.

We recommend securely packaging returned items and retaining available proof of shipment.

If a return shipment is delayed or lost, customers should contact our team with the tracking information and any relevant shipping documentation.

We will review the available carrier records and the return method used.

Where a return was shipped using an authorized prepaid method, we will assess shipping issues fairly and will not automatically place the entire risk of a carrier error on the customer.

Refund Reviews and Disputes

We aim to resolve concerns through clear communication and reasonable investigation.

If a customer disagrees with a refund decision, they may request an additional review through our support team.

Providing supporting details can help us reconsider the issue.

We may review order records, product photographs, carrier information, and relevant communications before responding.

Nothing in this policy prevents a customer from exercising applicable payment dispute rights or mandatory consumer protections.

Fair and Responsible Return Practices

Our return policy is designed to balance customer convenience with responsible product handling.

We aim to provide fair resolutions for legitimate concerns while protecting the safety and integrity of consumable goods.

We may review unusual return activity or suspected misuse of the return process.

Any review will be conducted in a manner consistent with applicable customer rights and the terms communicated at purchase.

We will not deny mandatory remedies simply because an item was discounted, its packaging was opened to identify a defect, or a customer requested assistance.

Contacting Customer Support

For return, exchange, or refund assistance, please contact our support team through the contact options provided on our website.

Please include your order number and the relevant product details.

If the inquiry involves damage, an incorrect item, or a quality concern, supporting photographs may help us respond more effectively.

We aim to provide respectful assistance and clear guidance throughout the process.

Our Customer Care Promise

We believe a positive shopping experience includes the confidence of knowing that help is available when something goes wrong.

Our 60-day return window, free eligible returns, and clear refund procedures are intended to support a convenient and trustworthy shopping experience.

We appreciate every customer who chooses our store and remain committed to addressing order concerns fairly.

Shop with confidence, explore with curiosity, and enjoy every tea moment.