Introduction
Your privacy matters to us.
We are committed to handling personal information responsibly and providing customers with clear information about how data may be collected, used, shared, retained, and protected when they interact with our online store.
This Privacy Policy describes the personal information associated with browsing our website, creating an account, placing an order, completing payment, arranging delivery, contacting customer support, and participating in available shopping features.
Our online store offers tea products, tea gifts, treats, teaware, and related accessories through an e-commerce platform.
By using our website, customers acknowledge that personal information may be processed as described in this policy, subject to applicable requirements and individual privacy rights.
Where consent is required for a particular activity, we will seek it through an appropriate mechanism.
Information We Collect
We may collect personal information that customers provide directly, information generated through shopping activities, and technical information collected during website interactions.
Personal Identification Information
When customers create an account, place an order, or contact our support team, we may collect information such as:
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Full name.
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Billing name and address.
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Shipping address.
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Email address.
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Telephone number.
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Account login information, when applicable.
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Other information voluntarily submitted through forms or communications.
We collect information relevant to providing the requested shopping experience and customer service.
Order and Transaction Information
When customers make purchases, our store may process information including:
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Purchased products.
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Product quantities and variations.
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Order numbers.
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Transaction amounts.
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Discounts applied.
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Selected payment method.
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Payment confirmation status.
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Shipping and fulfillment details.
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Return and refund records.
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Customer service communications associated with an order.
This information helps us manage orders, fulfill purchases, maintain transaction records, and resolve customer inquiries.
Payment Information
Payments are processed through the payment services available at checkout.
Depending on the payment arrangement, payment providers may collect information such as card details, billing credentials, or payment account information.
Our store may receive transaction confirmations, limited payment identifiers, payment status, and other information necessary for order administration.
Sensitive payment credentials may be handled directly by the payment provider rather than stored by our store.
The collection, storage, and processing of payment information may also be governed by the payment provider's own privacy and security terms.
Technical and Browsing Information
When customers visit our website, certain technical information may be collected automatically.
This may include:
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Internet Protocol address.
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Browser type.
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Device type.
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Operating system.
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Language preferences.
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Approximate location derived from network information.
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Pages viewed.
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Referral sources.
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Website interaction events.
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Session information.
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Cookie identifiers and similar technical data.
Such information may help us maintain website functionality, understand performance, prevent misuse, and improve the shopping experience.
How We Use Personal Information
We process personal information for legitimate business activities associated with operating our online retail platform.
Order Processing and Fulfillment
We use customer information to receive orders, verify payment, prepare products, arrange shipment, provide delivery information, and complete purchases.
Shipping details may be shared with fulfillment partners and carriers as necessary to deliver purchased items.
Customer Account Management
Where customer accounts are available, personal information may be used to create, maintain, and secure accounts.
This may include authentication, account access, order history, and account-related communications.
Customer Service
We use relevant personal information to respond to inquiries, provide product assistance, investigate order concerns, and manage returns or refunds.
Customer service records may be retained to document the resolution of inquiries and improve service consistency.
Website Operations
Technical information may be used to maintain website performance, identify errors, support website security, and improve navigation.
We may analyze general shopping patterns to understand product interest and improve the presentation of available collections.
Marketing Communications
Where permitted, we may use contact details to communicate about products, promotions, new collections, or other store-related information.
Customers may be provided with options to manage marketing preferences or unsubscribe from promotional email communications.
Unsubscribing from promotional messages does not prevent necessary transactional communications related to active orders, account security, refunds, or service matters.
Fraud Prevention and Security
Information may be used to identify suspicious transactions, investigate unauthorized activity, protect customer accounts, and reduce misuse of our services.
We may also process relevant information to comply with valid legal obligations and protect the integrity of our online platform.
Cookies and Similar Technologies
Our website may use cookies and comparable technologies to support essential operations and improve user experience.
Cookies are small data files that a website may place on a user's device.
Essential Cookies
Essential cookies help support core website functions such as shopping cart operation, session continuity, security, and checkout functionality.
Some essential technologies are necessary for the requested service to operate properly.
Preference Cookies
Preference technologies may help remember selected language settings, shopping preferences, or other website choices.
Analytics Technologies
Analytics tools may help us understand how visitors interact with our website.
Information collected through these tools can support performance improvements, navigation enhancements, and general website analysis.
Advertising Technologies
Where enabled, advertising technologies may be used to measure promotional effectiveness or display more relevant advertising.
Such activities may involve third-party providers and may be subject to additional consent or preference controls.
Customers may manage certain cookie settings through their browser or any privacy controls made available on our website.
Disabling some technologies may affect website functionality.
Sharing Personal Information
We do not sell customer contact information as a standalone mailing list.
However, operating an e-commerce website may require personal information to be shared with authorized service providers and business partners.
Such parties may include:
Payment Service Providers
Payment processors may receive information necessary to authorize, confirm, and administer transactions.
Shipping and Logistics Partners
Fulfillment providers and carriers may receive names, addresses, contact details, and delivery instructions necessary to complete shipment.
Website and Hosting Providers
Technology providers may process information necessary to host, operate, maintain, and secure the website.
Customer Service Providers
Authorized service platforms may help manage customer inquiries, order information, and support communications.
Analytics and Advertising Providers
Where these services are used, relevant information may be processed for analytics, measurement, or advertising purposes, subject to applicable privacy controls.
Professional and Compliance Services
Information may be disclosed to appropriate professional advisers or authorities when necessary to meet valid obligations, investigate fraud, or protect legitimate interests.
We aim to limit data sharing to information reasonably necessary for the relevant service or purpose.
Data Security
We recognize the importance of protecting customer information.
We seek to use reasonable technical, organizational, and administrative safeguards appropriate to the nature of the information being processed.
These measures may include access restrictions, account controls, secure connections, monitoring, and the use of established third-party service providers.
However, no online platform or electronic communication method can guarantee complete security.
Customers should use appropriate precautions when protecting account credentials and accessing their accounts on shared devices.
If a customer suspects unauthorized activity, they should contact our support team promptly.
Data Retention
We retain personal information for periods reasonably necessary to provide services, fulfill transactions, maintain records, address disputes, prevent fraud, and meet applicable obligations.
Different categories of information may be retained for different periods depending on their purpose.
For example, order records may need to remain available for accounting, customer service, return administration, or transaction verification.
Information that is no longer necessary may be deleted, anonymized, or securely archived when appropriate.
Where deletion is requested, certain records may still need to be retained when a valid requirement or permitted purpose applies.
International Data Processing
Because our online store serves customers worldwide, personal information may be processed by service providers operating in different locations.
Such processing may occur in connection with payment services, website hosting, order fulfillment, customer support, and delivery operations.
Where required, we aim to use appropriate safeguards for international data transfers.
Customers should be aware that the privacy and data protection rules applying in other locations may differ from those in their place of residence.
Your Privacy Choices and Rights
Depending on applicable requirements, customers may have rights concerning the personal information we maintain.
These may include the ability to:
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Request access to personal information.
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Request correction of inaccurate information.
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Request deletion of certain information.
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Request a copy of relevant information.
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Object to or restrict certain processing activities.
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Withdraw consent where processing depends on consent.
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Manage marketing communication preferences.
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Exercise available choices concerning certain advertising-related data uses.
Some requests may be subject to identity verification, technical limitations, or lawful retention requirements.
We aim to evaluate privacy requests fairly and respond through our available customer support channels.
Customer Accounts
Customers who create an account should take reasonable steps to protect their login credentials.
We recommend using strong, unique passwords and avoiding unnecessary sharing of account access.
Customers should contact our support team if they suspect unauthorized access or discover inaccurate account information.
Where account deletion functionality is available, customers may use the provided controls or request assistance.
Deleting an account may not require immediate deletion of all underlying purchase records where continued retention is justified.
Marketing Preferences
We want promotional communications to be relevant and welcome.
Where marketing subscriptions are offered, customers may be able to subscribe to product updates, special offers, and store announcements.
Promotional emails should provide an appropriate method for unsubscribing.
Requests to stop marketing communications may take a reasonable period to process, while essential service-related notifications may continue.
We do not require customers to receive optional promotional messages as a condition of making an ordinary purchase, unless a specific feature clearly requires the relevant communication.
Children's Privacy
Our online store is intended for general retail shopping and is not specifically directed toward children.
We do not intentionally seek to collect personal information from children in circumstances where parental authorization is required.
If we become aware that information has been collected inappropriately, we will assess the matter and take appropriate corrective action.
Parents or guardians who have privacy concerns may contact our customer support team.
Third-Party Websites and Services
Our website may contain links to external websites, payment platforms, shipping services, or other third-party resources.
These services may maintain their own privacy practices and terms.
We encourage customers to review relevant third-party privacy notices before submitting information through external services.
We are not responsible for independently operated websites beyond the extent of our own involvement or applicable obligations.
Automated Processing and Personalization
Our online platform may use automated systems to support fraud screening, product recommendations, search functionality, and other shopping features.
Where personalization features are enabled, browsing or purchase information may help determine which products or promotions are presented.
Automated processes are intended to support website operations and customer experience.
Customers may have additional rights concerning certain automated decisions where applicable.
Privacy Requests and Contact
Customers may contact our support team through the official contact options provided on our website to ask about privacy practices or submit a request concerning personal information.
To protect account security, we may request reasonable verification before disclosing, correcting, or deleting information.
We aim to handle requests professionally and provide clear information about available options.
Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, technology providers, or operational practices change.
Updated versions will be made available through our website.
Where required, additional notice or consent will be provided before significant changes take effect.
Customers are encouraged to review this page periodically.
Our Privacy Commitment
We believe trust is essential to a positive online shopping experience.
Our approach is to collect information for understandable purposes, use it responsibly, and provide customers with meaningful information about their choices.
We remain committed to improving our privacy practices as our online store develops.
Thank you for trusting us with your shopping experience and personal information.
